Saturday, November 14, 2009
For three weeks my internet has been running at about a 1/4 speed.
The first time they went to to the wrong address, closed the fault off, and said there was no problem.
The second time they said they found the problem - and did nothing about it for two weeks.
The third time my internet service provider sided with the subcontractors and said that the speed was as good as I could expect 5kilometers from the exchange. I tried to explain to them it was 4 times faster 3 weeks ago and my neighbours are all getting 5Meg downloads compared to my 1.4Megs!
I cant believe Vodafone's help-desk fuck-wit in Egypt just told me I was wrong.
I was (and am still) fucking livid.
In the meantime my internet is still woefully slow - all because Telecom/Visionstream cant employ staff that can fix a simple line problem - a problem they know exists, and told me about over a week ago.
Welcome to the new world - where techs are paid peanuts, and don't know or don't care about doing a good job because they don't get paid enough to care.
I am so angry I just want to take the lot of them down. I wonder what the head of Vodafone technology will say when I mention casually i had to move to Orcon because his wholesale subcontractors let me down...
I'll let you know.